Refund and Returns Policy

Refund policy

All sales are final! However, we understand that mistakes can happen. If an item is sent incorrectly we will correct the mistake on case-by-case basis. If you do not wish to keep any item sent in error, buyer will be responsible to pay for the return of the unwanted items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tikitreasureshop@gmail.com. Please note that returns will need to be sent to the following address: PO Box 4054, Hilo, HI 96720.
Buyer accepts responsibility for return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tikitreasureshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All packages are insured through the USPS/Carrier. Claims for damaged or lost items may take up to but not limited to 30 days to process through the USPS/Carrier.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Downloadable software products, sale items, and/or gift cards. All Sales are FINAL.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No international Sales.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tikitreasureshop@gmail.com.

Changes to Returns and Refund Policy
We reserve the right to modify or update our returns and refund policy at any time without prior notice. Any updates or changes will be posted on this page, and the revised policy will apply to all returns and refunds processed after the update. We encourage you to review this policy periodically to stay informed about any changes.